Taking care of your Loved One Is What We Do BEST!

It's no secret, most of us would like to stay in our own home as we age. Yet, sometimes our loved ones just need a little extra help to remain comfortable at home. That's where Always Best Care can help....we are dedicated to exceeding expectations....always

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Home Care In Falgarwood, ON

Home Care Falgarwood, ON

They say that your golden years are the best years of your life. For most older Americans, that's how it should be - a time to relax, reflect, and live life in a familiar place. After all, senior citizens in the U.S. have worked tirelessly to build a better economy, serve their communities, and raise families.

However, as seniors grow older, completing daily tasks like showering and enjoying activities such as visiting the historic Oakville Lighthouse gets harder without someone by their side. Unfortunately, many older Americans aren't able to rely on their adult children for help. The reality in today's world is that family members do not have the skills or time to dedicate to caring for their parents. That's where Always Best Care Senior Services comes in.

Our in-home care services are for people who prefer to stay at home as they grow older but need ongoing care that family or friends cannot provide. More and more older adults prefer to live far away from long-term, institutionalized facilities and closer to the place where they feel most comfortable - their home. Home care in Falgarwood, ON is a safe, effective way to give your loved ones the care they need when they need it the most.

 In-Home Care Falgarwood, ON

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The Always Best Care Difference

Since 1996, Always Best Care has provided non-medical in-home care for seniors to help them maintain a healthy lifestyle as they get older. We are proud to have helped more than 25,000 seniors maintain higher levels of dignity and respect. We focus on providing seniors with the highest level of in-home care available so that they may live happily and independently.

Unlike some senior care companies, we genuinely want to be included in our clients' lives. We believe that personalized care is always the better option over a "one size fits all" approach. To make sure our senior clients receive the best care possible, we pair them with compassionate caregivers who understand their unique needs. That way, they may provide care accordingly without compromising their wellbeing.

The Always Best Care difference lies in life's little moments - where compassionate care and trustworthy experience come together to help seniors live a fruitful, healthy life. Whether you are an aging adult that can't quite keep up with life's daily tasks or the child of a senior who needs regular in-home services, Always Best Care is here to help.


“Thank you for hosting the Dementia Live session. I am so grateful for this opportunity to understand what my loved one is going through and learn strategies to help them cope with dementia. It was nice to be in a room of people that understand, support and can relate to the up’s and down’s of coping with a loved one that has dementia.”


“Always Best Care provided me with with very nice and practical care givers following my recent knee surgery. Will totally use them again when the other knee or something else is done.”

Bruce M.

“I have terrific care for my father from Always Best Care The Personal Support Workers ensure my dad remembers to take his medication and that he has lots of food to eat and enogh to drink. The managers are good at letting me know when they have to make a staffing change for the day. I have piece of mind and I know everything is going to be alright when I am away. Thanks to Always Best Care!”

Derek B.

“My husband had a stroke/brain bleed almost 3 yrs ago & we have been exposed to many agencies This particular agency had gone above & beyond to ensure ALL needs were met by finding just the right PSW for my hubby & our home environment. The personal touch provided, made both my husband & I feel that our struggles are real & the staff genuinely care. ALWAYS BEST CARE is just that... the best care. A special thank you to Coree!!”

Leslie F.

“Always Best Care Senior Services helps my loved one out with bathing and meal preparation mainly, which is very important to have provided for her on a consistent daily basis. The office staff is always very consistent in getting back to me with emails and providing a helping hand. They have been extremely diligent in making sure we have the best care we can get so I’d certainly recommend them.”

Carl P.

“ABC helps my loved one out with bathing and meal preparation mainly, which is very important to have provided for her on a consistent daily basis. The office staff is always very consistent in getting back to me with emails and providing a helping hand. They have been extremely diligent in making sure we have the best care we can get so I’d certainly recommend them.”

Latasha M.

“I am grateful that Always Best Care is here to help me. I am not sure what they could do better. They come and help me with transportation for appointments and errands. I like that they are courteous, pleasant and everything I was used to.”

Gesa R.

“I am grateful that Always Best Care is here to help me. I am not sure what they could do better. They come and help me with transportation for appointments and errands. I like that they are courteous, pleasant and everything I was used to.”

Catheryn F.

“ABC has really helped ease my concerns and worries when caring for my loved one especially when im travelling. From the first connection with Steve to assigning PSWs to communicating with Coree my experience has been and continues to be amazing. Coree is exceptional in her work and always responds to our requests even on short notice. The PSW we have is also exceptional and goes above and beyond her duties. I could not have asked for more devoted help than from this company. Highly recommended. The are upfront, honest, trustworthy, and punctual. Great company.”

Deanna S.

“We had a fabulous experience with Always Best Care Senior Services. We needed unexpected immediate care for my Mom and Corrie was able to get everything arranged for us right away. She was very understanding, explained everything and willing to do anything she could to help. The caregivers that helped my Mom were wonderful and made her feel very comfortable. Would highly recommend them.”

Heather D.

“Amazing organization. Very pleased at every aspect. I’m over thousand miles away from my mother and I feel blessed to have this group be on call for my mother when needed. Kindest Regards, Oliver”

Oliver D.

“I am a personal support worker at ABC, I’ve been working at ABC for about 10 months now. One thing I can recommend about working at ABC is that they are always available and quick to support (you).”

Goldie W.

“I had to engage Always Best Care for assistance with my parents. From my first call with Steve to the PSW they assigned to help out, I have been very impressed with their service. I wont hesitate to reccommend them to anyone.”

Kushan F.

“In a difficult pandemic and job hiring environment they showed up every day on time to care for my mother-in-law as she recovered from knee replacement surgery. Everyone was warm, attentive, professional and caring. They earn and deserve your business .”

Julian W.

“Thank you the team at Always Best Care! They were instrumental in helping us to navigate what options we had in supporting my Dad as he recovers from a broken hip. Having them kindly answer questions helped to alleviate what is a stressful and difficult time for families. We were set-up with much needed PSW support on extremely short notice...and over the holidays too! The team has been very professional and caring in the services they have provided including adhering to safety protocols in the current environment. Additionally, they have been flexible in managing scheduling changes and have provided prompt updates as needed. Our family has been very pleased with Always Best Care Senior Services and appreciative of the peace of mind and support their services offer.”

Jennifer H.

“I have been caring for my 85 year old Mom in my home for just over a year. My Mom lives with Alzheimer’s and requires assistance with most all aspects of her life. ABC was recommended to me by the LIHN and thank goodness they made the recommendation! Compared to the experiences I’ve had with other agencies they have been AMAZING! The customer service I’ve received is exceptional - they are responsive and agile working hard to ensure that I haven’t been without support throughout the pandemic. That, I think is a miracle! The caregivers are great - friendly, kind, and have taken very good care of my Mom. I can’t recommend ABC enough!”

Lisa B.

“I had to engage Always Best Care for assistance with my parents. From my first call with Steve to the PSW they assigned to help out, I have been very impressed with their service. I wont hesitate to reccommend them to anyone.”

Kushan F.

“Thank you to Always Best Care Senior Services for help with my grandmother after her surgery. My first panicked phone call was answered with care and calm. Their consultation and admission process was simple but thorough and they paired my grandma with a great team of caregivers. We are quite happy with their services and look forward to continuing on! Thank you Coree for bringing the heart into homecare!”

Ashley M.

“I had a wonderful experience with the team at Always Best Care! I was very worried about doing this, but the team was so professional and so friendly they made me feel so much better. They took amazing care of my grandparents and made them feel just as comfortable and supported as I did. They truly were the best and I highly recommend.”

Brittany T.

“Always Best Care provided excellent service for my elderly mother after she had a fall. The staff was informative, caring, empathetic, and flexible. Angela was a wonderful caregiver, very compassionate and professional. My mother was not keen on a caregiver coming but was put at ease and was very appreciative of her care. I highly recommend this agency for anyone's home care needs.”

Melissa M.

What is Non-Medical Senior Care in Falgarwood, ON?


Home is where the heart is. While that saying can sound a tad cliche, it is especially true for many seniors living in America. When given a choice, older adults most often prefer to grow older at home. An AARP study found that three out of four adults over the age of 50 want to stay in their homes and communities as they age.


When you begin to think about why, it makes sense. Home offers a sense of security, comfort, and familiarity.


The truth is, as we age, we begin to rely on others for help. When a family is too busy or lives too far away to fulfill this role, in-home senior care is often the best solution. Home care services allow seniors to enjoy personal independence while also receiving trustworthy assistance from a trained caregiver.


At Always Best Care, we offer a comprehensive range of home care services to help seniors stay healthy while they get the help they need to remain independent. As your senior loved one gets older, giving them the gift of senior care is one of the best ways to show your love, even if you live far away.

 Senior Care Falgarwood, ON

Types of Elderly Care in Falgarwood, ON

To give our senior clients the best care possible, we offer a full spectrum of in-home care services:

Personal Care

Personal Care Services

If your senior loved one has specific care needs, our personal care services are a great choice to consider. Personal care includes the standard caregiving duties associated with companion care and includes help with tasks such as dressing and grooming. Personal care can also help individuals with chronic conditions like diabetes.

Common personal care services include assistance with:

  • Eating
  • Mobility Issues
  • Incontinence
  • Bathing
  • Dressing
  • Grooming

Respite Care Falgarwood, ON
Home Helper

Home Helper Services

Sometimes, seniors need helpful reminders to maintain a high quality of life at home. If you or your senior has trouble with everyday tasks like cooking, our home helper services will be very beneficial.

Common home helper care services include assistance with:

  • Medication Reminders
  • Meal Preparation
  • Pet Care
  • Prescription Refills
  • Morning Wake-Up
  • Walking
  • Reading
 Caregivers Falgarwood, ON
Companionship Services

Companionship Services

Using this kind of care is a fantastic way to make life easier for you or your senior loved one. At Always Best Care, our talented caregivers often fill the role of a companion for seniors. That way, older adults can enjoy their favorite local activities, such as visiting Falgarwood Park with friends while also receiving the care they need daily or weekly.

Common companionship services include:

  • Grocery Shopping
  • Transportation to Appointments
  • Nutritional Assistance
  • Conversation
  • Planning Outings
  • Completing Errands
  • Transportation to Community
  • Events and Social Outings
Home Care Falgarwood, ON
Respite Care

Respite Care Services

According to AARP, more than 53 million adults living in the U.S. provide care to someone over 50 years old. Unfortunately, these caregivers experience stress, exhaustion, and even depression. Our respite care services help family caregivers address urgent obligations, spend time with their children, and enjoy nearby activities. Perhaps more importantly, respite care gives family members time to recharge and regroup. Taking personal time to de-stress reduces the risk of caregiver burnout. So, if you've always wanted to eat at the local Oliver's Steakhouse or visit Benares Historic House, don't feel bad. Doing so is great for both you and your loved one.

At the end of the day, our goal is to become a valuable part of your senior's daily routine. That way, we may help give them the highest quality of life possible. We know that staying at home is important for your loved one, and we are here to help make sure that is possible.

If you have been on the fence about non-medical home care, there has never been a better time than now to give your senior the care, assistance, and companionship they deserve.

 In-Home Care Falgarwood, ON

Benefits of Home Care in Falgarwood, ON

Always Best Care in-home services are for older adults who prefer to stay at home but need ongoing care that friends and family cannot provide. In-home care is a safe, effective way for seniors to age gracefully in a familiar place and live independent, non-institutionalized lives. The benefits of non-medical home care are numerous. Here are just a few reasons to consider senior care services from Always Best Care:

Always Best Care offers a full array of care options for patients at all levels of health. With our trusted elderly care services, your loved one will receive the level of care necessary for them to enjoy the highest possible quality of life.

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Aging in Place: The Preferred Choice for Most Seniors

While it's true that some seniors have complicated medical needs that prevent them from staying at home, aging in place is often the best arrangement for seniors and their families. With a trusted caregiver, seniors have the opportunity to live with a sense of dignity and do so as they see fit - something that is unavailable to many older people today.

In-home care makes it possible for millions of seniors to age in place every year. Rather than moving to a strange nursing home, seniors have the chance to stay at home where they feel the happiest and most comfortable.

Here are just a few of the reasons why older men and women prefer to age at home:

How much does a senior's home truly mean to them?

A study published by the American Society on Aging found that more than half of seniors say their home's emotional value means more than how much their home is worth in monetary value. It stands to reason, then, that a senior's home is where they want to grow old.

With the help of elderly care in Falgarwood, ON, seniors don't have to age in a sterilized care facility. Instead, they can age gracefully in the place they want to be most: their home. In contrast, seniors who move to a long-term care facility must adapt to new environments, new people, and new systems that the facility implements. At this stage in life, this kind of drastic change can be more harmful than helpful.

Institutional care facilities like nursing homes often put large groups of people together to live in one location. On any given day, dozens of staff members and caregivers run in and out of these facilities. Being around so many new people in a relatively small living environment can be dangerous for a seniors' health and wellbeing. When you consider that thousands of seniors passed away in nursing homes during the COVID-19 pandemic, opting for in-home care is often a safer, healthier choice for seniors.

Aging in place has been shown to improve seniors' quality of life, which helps boost physical health and also helps insulate them from viral and bacterial risks found in elderly living facilities.

For many seniors, the ability to live independently with assistance from a caregiver is a priceless option. With in-home care, seniors experience a higher level of independence and freedom - much more so than in other settings like a nursing home. When a senior has the chance to age in place, they get to live life on their own terms, inside the house that they helped make into a home. More independence means more control over their personal lives, too, which leads to increased levels of fulfillment, happiness, and personal gratification. Over time, these positive feelings can manifest into a healthier, longer life.

More independence, a healthier life, and increased comfort are only a few benefits of aging in place. You have to take into consideration the role of cost and convenience. Simply put, it's usually easier and more affordable to help seniors age in place than it is to move them into an institutional care facility. According to the US Department of Housing and Urban Development, seniors who age in the comfort of their homes can save thousands of dollars per month.

In-home care services from Always Best Care, for instance, are often less expensive than long-term solutions, which can cost upwards of six figures per year. To make matters worse, many residential care facilities are reluctant to accept long-term care insurance and other types of payment assistance.

With Always Best Care's home care services, seniors and their families have a greater level of control over their care plans. In-home care gives seniors the chance to form a bond with a trusted caregiver and also receive unmatched care that is catered to their needs. In long-term care facilities, seniors and their loved ones have much less control over their care plan and have less of a say in who provides their care.

 Elderly Care Falgarwood, ON

Affordable Care

In-home care is a valuable resource that empowers seniors to age in place on their own terms. However, a big concern for many families and their loved ones is how much in-home care costs. If you're worried that in-home care is too expensive, you may be pleasantly surprised to learn that it is one of the most affordable senior care arrangements available.

Typically, hiring an Always Best Care in-home caregiver for a few hours a week is more affordable than sending your loved one to a long-term care facility. This is true even for seniors with more complex care needs.

At Always Best Care, we will work closely with you and your family to develop a Care Plan that not only meets your care needs, but your budget requirements, too. Once we discover the level of care that you or your senior need, we develop an in-home care plan that you can afford.

In addition to our flexible care options, families should also consider the following resources to help offset potential home care costs:

If your loved one qualifies, Medicaid may help reduce in-home care costs. Review your ON's Medicaid program laws and benefits, and make sure your senior's financial and medical needs meet Medicaid eligibility requirements.
Attendance and aid benefits through military service can cover a portion of the costs associated with in-home care for veterans and their spouses.
Many senior care services like in-home care are included in long-term care insurance options. Research different long-term care solutions to find a plan that provides coverage for senior care.
Home care can be included as part of a senior's private insurance plan. Read over your loved one's insurance policy carefully or speak with their insurance provider to determine if in-home care is covered.
Depending on the life insurance plan, you may be able to apply your policy toward long-term care. You may be able to use long-term-care coverage to help pay for in-home elderly care.
 Senior Care Falgarwood, ON

Compassionate Care. Trusted Caregivers.

When you or your senior loved one needs assistance managing daily tasks at home, finding a qualified caregiver can be challenging. It takes a special kind of person to provide reliable care for your senior loved one. However, a caregiver's role involves more than meal preparation and medication reminders. Many seniors rely on their caregivers for companionship, too.

Our companion care services give seniors the chance to socialize in a safe environment and engage in activities at home. These important efforts boost morale and provide much-needed relief from repetitive daily routines. A one-on-one, engaging conversation can sharpen seniors' minds and give them something in which to be excited.

At Always Best Care, we only hire care providers that we would trust to care for our own loved ones. Our senior caregivers in Falgarwood, ON understand how important it is to listen and communicate with their seniors. A seemingly small interaction, like a short hug goodbye, can make a major difference in a senior's day. Instead of battling against feelings of isolation, seniors begin to look forward to seeing their caregiver each week.

Understanding the nuances of senior care is just one of the reasons why our care providers are so great at their job.

Unlike some senior care companies, our caregivers must undergo extensive training before they work for Always Best Care. In addition, our caregivers receive ongoing training throughout the year. This training ensures that their standard of care matches up to the high standards we've come to expect. During this training, they will brush up on their communication skills, safety awareness, and symptom spotting. That way, your loved one receives the highest level of non-medical home care from day one.

Assisted Living Referral Services

While it's true that many seniors prefer to age at home, sometimes in-home care isn't the best fit. For those seniors and their families, choosing an assisted living facility makes more sense. Unfortunately, finding the optimal care facility is easier said than done in today's day and age. That's when Always Best Care's assisted living referral services begin to make a lot of sense.

Assisted living is a form of housing intended for seniors who require varying degrees of medical and personal attention. Accommodations may include single rooms, apartments, or shared living arrangements. Assisted living communities are typically designed to resemble a home-like environment and are physically constructed to encourage the independence of residents.

Respite Care Falgarwood, ON

At assisted living communities, seniors receive help with daily activities such as bathing, dressing, and eating. They may also benefit from coordination of services with outside healthcare providers, and monitoring of resident activities to ensure their health, safety, and well-being. Caregivers who work at assisted living communities can also provide medication administration and personal care services for older adults.

Other services offered within assisted living communities can include some or all of the following:

  • Housekeeping
  • Laundry
  • Recreational Activities
  • Social Outings
  • Emergency Medical Response
  • Medication Monitoring
  • Family Visitation
  • Personal Care
 Caregivers Falgarwood, ON

At Always Best Care, our representatives can match your senior's emotional, physical, and financial needs with viable assisted living communities nearby. Results are based on comparative data, so you can select the best choice for you or your loved one.

Always Best Care works closely with local senior living communities to gain valuable knowledge that we then use to help seniors and their loved ones make informed decisions. This information can include basic care and rent, resident availability, and services provided. Because Always Best Care is compensated by these communities, we provide senior living referral services at no extra cost to you.

Some of the most popular assisted living communities to consider in our area include the following:

  • Queens Avenue Retirement Residence
  • Delmanor Glen Abbey Retirement Living
  • VIVA Oakville Retirement Community
  • Extendicare Northridge LongTerm Care Home
  • Venvi The Kensington Oakville
  • Post Inn Village
Home Care Falgarwood, ON

For many seniors, moving into a senior living community revolves around how and when they want to make a transition to more involved care. Some seniors are more proactive about transitioning to independent living. Others choose to remain home until their care needs or other requirements are satisfied. Remember - our staff is here to help. Contact our office today to learn more about assisted living communities and how we can find a facility that exceeds your expectations.

 In-Home Care Falgarwood, ON

Taking the First Step with Always Best Care

The first step in getting quality in-home care starts with a personal consultation with an experienced Always Best Care Care Coordinator. This initial consultation is crucial for our team to learn more about you or your elderly loved one to discover the level of care required. Topics of this consultation typically include:

A discussion of your needs and how our trained caregivers can offer assistance in the most effective way


A draft of your care plan, which includes highly detailed notes and a framework for the care that you or your senior will receive


Discuss payment options and help coordinate billing with your insurance provider


Our caregivers are trained to spot changes that clients exhibit, like mental and physical decline. As your trusted senior care company, we will constantly assess and update your Care Plan to meet any new emotional, intellectual, physical, and emotional needs.

If you have never considered in-home care before, we understand that you and your family may have concerns about your Care Plan and its Care Coordinator. To help give you peace of mind, know that every team member and caregiver must undergo comprehensive training before being assigned to a Care Plan.

At the end of the day, we only hire the best of the best at Always Best Care. Whether you need home care in Falgarwood, ON 24-hours a day or only need a respite for a couple of hours, we are here to serve you.

When you're ready, we encourage you to contact your local Always Best Care representative to set up a Care Consultation. Our Care Coordinators would be happy to meet with you in person to get to know you better, discuss your needs, and help put together a personalized Care Plan specific to your needs.

 Elderly Care Falgarwood, ON

Latest News in Falgarwood, ON

Your Oakville guide for summer activities - Oak Park, Falgarwood, and Lion's Valley

Explore the town and create memories with your children this summer.Jul 4, 2023 2:42 PMOutdoor activities with children in summer can be as diverse and adventurous as you want them to be! Nature walks, biking trails, bird watching, outdoor storytime, picnic, self-guided story walks, outdoor pools, splash pads, you name it!And you don't need to venture out for hour-long drives or look up destinations far west or north to create exciting memories with your kids this summer. Oakville has hidden gems strewn all over it to ex...

Explore the town and create memories with your children this summer.

Jul 4, 2023 2:42 PM

Outdoor activities with children in summer can be as diverse and adventurous as you want them to be! Nature walks, biking trails, bird watching, outdoor storytime, picnic, self-guided story walks, outdoor pools, splash pads, you name it!

And you don't need to venture out for hour-long drives or look up destinations far west or north to create exciting memories with your kids this summer. Oakville has hidden gems strewn all over it to explore. You just need a robust plan with things to do, places to see and food to eat to make this expedition a hit with your family.

Oakville News contacted residents on social media platforms for their insiders' views on outdoor activity ideas and favourite town spots. As always, we received an overwhelming response and compiled a tri-part series to make your life simpler than it sounds.

Just remember to tweak it based on your child's age, interests and nap time, your mood and health or even the weather update.


On hot and sunny days, if you are looking for shaded paths, there are quite a few trails in the Falgarwood neighbourhood.

You can access the green space from several roads, including Falgarwood Drive, Holton Heights Drive or Litchfield Park.

For a highly active experience, walk around the loop trail as far as possible or bike with children. Young ones can even sweat it out on the playgrounds in the public parks on the route. And kids often pick parks based on the items and colours of the play structure. So, watching them choose their favourite one can be indeed enjoyable!

You can exit the loop close to the outdoor Falgarwood Pool to cool off after the vigorous activity. Also, reserve a spot on the town website in advance for the outdoor pool, as they get filled pretty fast. Just in case you don't get a spot for a pool splash, you can always wrap up the day on a sweet note with a delicious Baskin Robbins ice cream at the Upper Oakville Shopping Centre, just about a 6-minute bike ride.

Lions Valley Park

Plan a picnic with the little ones or enjoy the view along the newly constructed trail system from Fourth Line to the pedestrian bridge with your children as you walk. For a slower and calmer day, you can simply dip your toes in the Sixteen Mile Creek and let your children run across the green patches as much as they want.

And if you are starving after exploring the park, try the signature hamburgers and funnel cakes at the Burger Factory on Neyagawa Boulevard. Or spoil your sweet tooth with ice cream at Dairy Queen in the same lot.

Parking at Neyagawa Park is convenient if you want the children to have water fun at the splash pad after enjoying the sights and sounds along the Sixteen Mile Creek trail.

If you are looking for bigger and cleaner bathrooms, plan to park at the main parking lot adjacent to St. Volodymyr cemetery and take the kids to the splash pad at Pine Glen Park to access the bathrooms in the soccer club.

If you have ample time, you can also park on Sky Valley Crescent to head into the trails and explore the valley between Dundas and Upper Middle.

Later, the kids can cool off at the Sixteen Hollow Park splash pad and feed their hungry souls with a fulfilling Mediterranean meal at Malek El Shawarma.

Oak Park

For days when you want a one-stop solution for active kids of different ages, Memorial Park can be a great option. It's a gem hidden in the larger Oak Park.

Use the playground or the biking park, and let the older kids play at the adjacent basketball court. Adequate parking options and permanent washroom stalls make it popular among the locals.

Before you call it a day, take a glimpse at the Butterfly Wing Garden, a pollinator garden overlooking the ponds. The park's strategic location right across the SmartCentres at Trafalgar & Dundas spoils you with choices for various fast food options.

Try the freshly-made buns and custard tarts at Aveiro Bakery on Sixth Line for a sweeter and mouth-watering treat.

If your interest is piqued by now, stay with us in the coming days to learn about many more activity ideas and hang-out spots in Oakville.

Teacher misconduct: Marketplace finds disciplinary action often kept hidden from public

‘If you raise a complaint or you register a concern about a teacher, you're likely to be tied up in knots’Megan Griffith-Greene / Marketplace · CBC News ·Mr. Bradford was the "cool" teacher. He was affable, young and joked around with the kids in his music classes at Falgarwood Public School in Oakville, Ont., just west of Toronto.So when he asked Carmen North to add him on MSN Messenger, she didn't think twice.North was a quiet 12-year-old when she started chatting with her t...

‘If you raise a complaint or you register a concern about a teacher, you're likely to be tied up in knots’

Megan Griffith-Greene / Marketplace · CBC News ·

Mr. Bradford was the "cool" teacher. He was affable, young and joked around with the kids in his music classes at Falgarwood Public School in Oakville, Ont., just west of Toronto.

So when he asked Carmen North to add him on MSN Messenger, she didn't think twice.

North was a quiet 12-year-old when she started chatting with her teacher online.

"It really started out really innocently," North says. "He noticed that I was a bit of an outcast, and so he would say: 'You and me, we're different; people don't understand us.'"

"And he would say: 'We should do something to really shock them,'" she recalls. "And then came the requests."

But it wasn't just North. Officials would later learn that Gavin Bradford was chatting online with 21 female pre-teen and teen students.

He asked some to pour water or milk on themselves; others were asked to smear themselves with ketchup, pie, eggs or spaghetti. Still others to put pie down their pants — or his pants — or to let him slowly push pie into their faces. He also asked some students to turn on their webcam for late-night chats, or to videotape themselves.

"I was not aware of how that was a sexual thing or a fetish at the time," North says, 10 years later. "In Grade 7, you're still a child and you're still kind of unaware."

When North's mother brought a printout of the conversations to the school's principal, Bradford was removed from the classroom immediately.

But it took the Ontario College of Teachers — the self-regulating body that governs teachers in Ontario — nearly five years to fully investigate and revoke his licence.

Bradford moved to Scotland, teaching at a college for two years, before finally being stripped of his teaching credentials in Ontario.

A months-long Marketplace investigation into how provinces handle teacher discipline suggests decisions are often kept secret, can take years to resolve and that credentials are rarely revoked.

Many provinces allow you to look up the disciplinary records of your doctor and lawyer. But your kid's teacher?

Depending on the province, there may be no information publicly available, including past disciplinary measures. Even guilty findings are kept private across most of Canada by bodies responsible for keeping students safe.

'Cloud over your head'

While Bradford's case may be rare, the length of time it took the Ontario college to revoke his teaching certificate is not.

Marketplace analyzed the college's cases from the past two years — more than 150 incidents — and found the average time it took to reach a decision was three years and 11 months.

The Ontario college told Marketplace it could not speak about the Bradford case specifically, as investigation matters are confidential.

The college says that timelines have improved and that the majority of cases are handled within three years: less than one year for most investigations and up to two years for most incidents once they're referred to a disciplinary panel.

However, the college also wrote in a statement: "We acknowledge that some matters take longer than the norm to resolve due to their complexity."

It's not only a long time for students and parents looking for justice, but also for teachers, who may wait years to vindicate themselves from career-shattering accusations.

"That's a long time to have a cloud over your head," says Paul Bennett, a former principal who now researches teacher discipline at St. Mary's University in Halifax, where he is an adjunct professor.

Across most of Canada, it's not just timelines that are hidden from public scrutiny; it's any evidence that misconduct took place at all.

Ontario, where Bradford taught, is one of the few that posts disciplinary decisions online, allowing parents to look up a teacher and related complaints.

While "Food-fetish teacher targeted Halton girls" eventually made headlines, cases less likely to make the news are often swept under the rug, especially in provinces where there's no public reporting of disciplinary findings.

"We know that there are more incidents going on than are publicly reported and we have very good evidence that many of these cases are buried," says Bennett.

"If you raise a complaint or you register a concern about a teacher, you're likely to be tied up in knots. You're told that it's under protection of privacy and there's no public disclosure allowed and that you're violating the rights of the teachers."

Bully in the classroom

Gina Merrill knows too well how frustrating the system can be. When her daughter, Karley, complained that her elementary school teacher was mean, she thought her daughter may have been overreacting.

"We all had mean teachers growing up who really, in hindsight, weren't that bad," she says. "I kept telling her: 'You know, Karley, it's not that bad. Get through school, it's OK.'"

But over the course of a few months, Merrill watched the behaviour of her sunny, happy 11-year-old change.

"She would have headaches constantly; bad, bad headaches, stomach aches. Her stomach would be in pain and she would feel nauseous," Merrill recalls. "And [she] didn't want to get out of bed, which was unusual for her."

Karley missed 41 days of school and her grades began to plummet. After Karley was hospitalized with severe stomach pain, Merrill knew something was wrong. The doctor said it was stress.

The teacher at her elementary school in Fredericton would scream at the kids and swear, Karley says. She would slam her cane on desks, refuse to let kids go to the bathroom and hit their hands with rulers.

Karley, in particular, felt singled out and bullied by the teacher.

"It felt like I had like a bookbag of bricks on my back," Karley says. "I felt like it was just me and the other students in my class and I couldn't do anything.

"I felt like I wanted to do anything to get out of school. I wanted to, like, hurt myself."

Merrill spoke with the teacher, then the vice-principal and principal. But when nothing happened, even after a group of parents filed a formal complaint, Merrill wrote a letter to the province's education minister.

"I don't knock teachers; they have an extremely hard job. I stand firmly behind teachers who take pride in what they do, they take their kids' — I say their kids' — education seriously. And they look after them and they teach them," she says.

"But when you have ... for months and months, a teacher who is yelling and screaming and cursing and just bullying these children, what do you have to do?"

Merrill finally received a letter advising her that her complaint had been determined to be "founded under Category 2 Misconduct."

"Please be advised that the appropriate action has been taken," the letter read.

But what was that appropriate action? Merrill can't find out.

She spoke to a local newspaper about how frustrating the experience had been. After the article appeared, a parent reached out to Merrill on Facebook. Though the article hadn't mentioned names, the parent's child was having problems with a new teacher. She wanted to know if it was the same one.

It was.

"I felt a number of emotions. I couldn't believe that the school district was allowing this to continue, that other children and other parents were going through the exact same thing that we just went through after she was found guilty of misconduct. I was shocked, mad, frustrated. What we did for the kids, was it worth it?"

It's distressing to experts like Bennett, too.

"We should be able to find information about whether teachers have had any current or past indiscretions, whether they've been found guilty of any offences and what steps have been taken to try to remediate those," he says.

"We also need to know if there are teachers teaching in the system who shouldn't be, and [if they] should be removed from teaching positions or ... given much more stringent disciplinary measures.

"Right now, teachers are better protected than students."

Based on a Marketplace investigation by Tiffany Foxcroft, Melissa Mancini and Anne-Marie Mediwake.

CBC Forum: How much should parents be able to find out about student discipline?

Can't see the forum? Click here.

Proposal would see White Oaks students in Oakville redirected south to T.A. Blakelock

Oakville | Halton | Education | Latest News In a proposed plan discussed Wednesday at the Halton District School Board meeting, students will be temporarily redirected from White...

Oakville | Halton | Education | Latest News

In a proposed plan discussed Wednesday at the Halton District School Board meeting, students will be temporarily redirected from White Oaks to Thomas A. Blakelock High School in an effort to reduce ongoing enrolment pressures.

White Oaks, located on Montclair Drive in north Oakville, is projected to surpass its maximum capacity of 2,346 students effective 2022-23.

Board staff reviewed the addition of portables on site beyond the existing 24, but determined the school’s population has already passed a sustainable size.

“It’s seeing quite significance pressures at the facility to the point where right now we’re looking at exceeding maximum portable capacity at the site for September if we don’t take any action,” said Frederick Thibeault, HDSB General Manager of Planning.

“Because of that we’re undertaking a redirection, which seeks to strategically redirect some of the students generated for new development as well as existing schools from north Oakville and redirecting them to T.A. Blakelock.”

The two-year phased in approach mainly deals with the increasing population north of Dundas.

“It’s the least amount of disruption to our existing Halton District School Board students, namely those that fall within the Udunawi and Dr. David William boundaries, which I’ve seen a number of reviews and have also expected to go to White Oaks Secondary School for a number of years now,” Thibeault said.

Blakelock, located on Rebecca Street just west of Fourth Line, is experiencing a decline in enrolment and is significantly underutilized.

Other secondary schools in Oakville have already reached their maximum capacity.

“This is a school that has seen some declinement over time and is starting to get at a level where it is, to a degree, impacting to provide the same level of programming as other schools that are large in size,” Thibeault said.

With the proposed redirection, Blakelock’s enrolment is expected to increase to full capacity by 2025-26, surpassing max portable capacity of six by 2026-27.

The new Oakville NE #1 high school is expected to be ready by then.

This is great news for Blakelock and thank you very much for the infusion of new students and new programs,” said Tracey Ehl Harrison, HDSB Vice-Chair and Wards 1 & 2 Trustee.

It would also increase utilization at T.A. Blakelock to allow for the implementation of the ISTEM program, which helps students learn to be prepared for technical change and disruption, globalization and shifting demographics.

“No doubt the school will benefit from additional improvements that make way for new students, additional students for the ISTEM program as well as for the existing students and staff,” Harrison added.

The following action that will be taken over the two-year implementation would be:

Actions for September 2022:

Actions for September 2023 onward:

Sunningdale, and Palermo will attend T.A. Blakelock for English and French Immersion;

Business Rules:

Dundas, moving north of Dundas, are not grandfathered. Any change in address may result in a redirect moving forward.

Town opens up additional outdoor pools on Saturday

To help beat the summer heat, two additional town-operated outdoor pools, Brookdale and Bronte, will open tomorrow on Saturday, July 25, and another indoor pool at Iroquois Ridge Community Centre will open on August 1.Brookdale Pool - West OakvilleClick for detailed map © OpenStreetMap contributors CC BY-SAClick for detailed map © OpenStreetMap contributors CC BY-SABronte PoolClick for detailed map © OpenStreetMap contributors CC BY-SAClick for detailed map © OpenStreetMap con...

To help beat the summer heat, two additional town-operated outdoor pools, Brookdale and Bronte, will open tomorrow on Saturday, July 25, and another indoor pool at Iroquois Ridge Community Centre will open on August 1.

Brookdale Pool - West Oakville

Click for detailed map © OpenStreetMap contributors CC BY-SA

Click for detailed map © OpenStreetMap contributors CC BY-SA

Bronte Pool

Click for detailed map © OpenStreetMap contributors CC BY-SA

Click for detailed map © OpenStreetMap contributors CC BY-SA

“We are pleased to learn pre-registered swims at our previously opened locations have had great uptake with more than 93 per cent capacity for the first week,” said Mayor Rob Burton. “We have rigorous safety measures in place to help keep our staff and customers safe. This includes pre-screening all pool visitors, extensive training on safety protocols for staff, touch point disinfection between swims and physical distancing rules with signage to remind users of the all the new distancing measures and restrictions.”

Swimmers can pre-book their swim times online at or call 905-815-2000. To manage restricted capacities, only pre-registered customers will be admitted.

Admission fees are $4 for seniors and youth, and $5 for adults. In addition to length and leisure swims, Bronte and Brookdale will also offer family swims for $15, which includes access for up to five individuals within your immediate social circle. Credit card payments can be made at the time of booking. Cash will not be accepted on site. If you require support with alternate payment options, please call 905-815-2000.

The town is gradually opening its pools in compliance with Halton Public Health, Lifesaving Society and provincial protocols, which includes reduced numbers of people to meet physical distancing guidelines. Swim times currently vary from 45 minutes to 1.5 hours depending on the type of swim (length swims are 45 minutes and leisure/family swims are 1.5 hours). A thorough cleaning is conducted between each swim block.

Protect yourself and others from COVID-19 while using indoor and outdoor pools by following these guidelines:

Other regulations including commonly asked questions and answers are online. All other regular pool admission rules apply.

“Staff in our facilities and programming areas had to implement a lot of new protocols to keep residents and visitors safe and healthy. I encourage residents to continue to follow all health protocols while using these amenities including follow physical distancing and proper hand washing. And, stay home if you are not well. Let’s continue to flatten the curve,” added Mayor Burton.

Lions Wedgewood and Falgarwood outdoor pools and Queen Elizabeth Park indoor pool are already open and available for pre-booked swims and limited swimming lessons. Limited additional private swimming lessons were added at Falgarwood and Bronte Pool, and leadership courses will be added at Iroquois Pool to address waitlists.


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